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Monday, 18 March 2013

[M704.Ebook] Download Ebook Services Marketing (5th Edition), by Valarie A. Zeithaml, Mary Jo Bitner, Dwayne Gremler

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Services Marketing, 5/e, recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book’s content is to develop strong customer relationships through quality service. The book also focuses on knowledge needed to implement service strategies for competitive advantage across industries. Hence, frameworks for customer-focused management, and strategies for increasing customer satisfaction and retention through service are included in the fifth edition.

Sales Rank: #520832 in Books
Brand: McGraw-Hill Irwin
Published on: 2008-05-23
Ingredients: Example Ingredients
Original language: English
Number of items: 1
Dimensions: 10.10" h x 1.10" w x 8.50" l, 3.30 pounds
Binding: Hardcover
736 pages

About the Author
Valarie Zeithaml is the Roy and Alice H. Richards Bicentennial Professor of Marketing and Associate Dean for the MBA Program at the Kenan-Flagler Business School of the University of North Carolina.

Mary Bitner (Mesa, AZ) teaches at Arizona State University-Tempe.

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0 of 0 people found the following review helpful.
Five Stars
By Amazon Customer
the product is in the condition what they write down. thank you

1 of 1 people found the following review helpful.
Fundamental text to know about Services Marketing
By Subrata Chattopadhyay
This is a wonderful text to know the fundamentals of Services Marketing. Everywhere we see mess ups in service delivery. Awareness of the basic concepts presented herein will help avoid many a pitfall and also help pave the way for a win-win situation in services marketing.
This book presents the GAPS model very lucidly and provides many case studies to clarify the concepts.
A great investment to learn about this important component of the economy.

0 of 0 people found the following review helpful.
services marketing used book
By jessica_j
I ordered this used because it was significantly cheaper than the 5th edition but with relatively the same content. The seller said it could take up to 2 weeks to arrive, but it arrived in about 5 days. Everything was as advertised on the site. I would definitely order from the company again. The book itself is pretty basic stuff. No great revelations; pretty common sense stuff.

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Friday, 8 March 2013

[Z380.Ebook] Download PDF A Life in Error: From Little Slips to Big Disasters

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Published on: 1900
Binding: Paperback

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Tuesday, 5 March 2013

[E994.Ebook] Ebook Free The defense of poesy, otherwise known as An apology for poetry, by Philip Sidney

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This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work. This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.As a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.

Published on: 1890
Number of items: 1
Binding: Unknown Binding
143 pages

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0 of 0 people found the following review helpful.
Don't
By Amazon Customer
Downloaded to all devices with large stretches of gibberish.

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Saturday, 2 March 2013

[K549.Ebook] Download PDF The Rabbit Who Wants to Fall Asleep: A New Way of Getting Children to Sleep, by Carl-Johan Forss�n Ehrlin

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The groundbreaking #1 bestseller is sure to turn nightly bedtime battles into a loving and special end-of-day ritual. This child-tested, parent-approved story uses an innovative technique that brings a calm end to any child's day. This audiobook features two readings of THE RABBIT WHO WANTS TO FALL ASLEEP—one by Fred Sanders, one by Kathleen McInerney.

Do you struggle with getting your child to fall asleep?

Join parents all over the world who have embraced THE RABBIT WHO WANTS TO FALL ASLEEP as their new nightly routine.

When Roger can't fall asleep, Mommy Rabbit takes him to see Uncle Yawn, who knows just want to do. Children will join Roger on his journey and be lulled to sleep alongside their new friend.

Carl-Johan Forssén Ehrlin's simple story uses a unique and distinct language pattern that will help your child relax and fall asleep--at bedtime or naptime. You can choose which voice works best for your child. Both editions feature the same relaxing music throughout. The music is specially composed and uses carefully selected tones to reinforce the story.

Reclaim bedtime today!

Sales Rank: #124383 in Books
Published on: 2015-11-03
Released on: 2015-11-03
Formats: Audiobook, CD, Unabridged
Original language: English
Number of items: 1
Dimensions: 5.90" h x .60" w x 5.10" l,
Running time: 60 minutes
Binding: Audio CD

From School Library Journal
PreS-Gr 2—Roger the Rabbit cannot fall asleep. His father has nodded off, as have his siblings. His mother suggests that she and Roger take a walk to visit Uncle Yawn, "who was the world's kindest wizard and who lived just on the other side of the meadow." Written with a specific language pattern based on psychological techniques, this rather verbose picture book offers harried and desperate parents the promise of a magical story that will soothe their children to sleep, while offering relaxation and mindfulness techniques to help children take control of their thoughts and prepare for slumber. The artwork is mediocre and does not enhance the text. But according to the author's note in the front of the book, the artwork matters little; Ehrlin tells parents that "it is best if the child is lying down while listening, instead of looking at the pictures, so that he or she can relax even more." Ultimately, the book is instructional and didactic, specifically written for children who experience great difficulty winding down at the end of the day. VERDICT Most people should stick with the bedtime classics that soothe and calm, such as Margaret Wise Brown's Goodnight Moon, Mem Fox's Time for Bed, or Peggy Rathman's Goodnight Gorilla.—Lisa Kropp, Suffolk Cooperative Library System, Bellport, NY

About the Author
Carl-Johan Forssén Ehrlin is a behavioral scientist with a bachelor’s degree in psychology and a teacher of communications at a Swedish university. He is also a life coach and leadership trainer. Carl-Johan has combined all these skills and experiences in developing the techniques in this book. Read more about the author at carl-johan.com.

From the Hardcover edition.

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500 of 534 people found the following review helpful.
Works as advertizzzzzzz.......
By Interstellar
I just heard about the book and ordered the hardcopy.
A short while later I was informed by my spouse that my two little ones were still up and amped for their first day of school (tomorrow), so I added the Kindle version and downloaded it for immediate help.
Note: Reading on an iPad in a dark room created its own distraction. Not recommended. I'll use this version when we travel and use the hardcopy at home.
The book has you insert your child's name in, so I used the more active and harder-to-sleep one's name.
The forward suggests that it might take a few reads to get the pattern down and warns of unusual phrasings in the book which is certainly true.
The book is a lot longer than I thought it would be and the way the iPad breaks it up I kept thinking the book was over, when a new section would start. This should allow easy stopping points on later to check on the kiddos and end the book if they are out.
It took almost the whole book, but mine were out - and the one that never falls asleep first (whose name I was using throughout) was sleeping first.
I downloaded the book while they were running up and down the hallway, 20min later I typed this review.

167 of 180 people found the following review helpful.
Magic in a book!
By Lindsay Welch Johnson
This book was amazing. Granted, I have only used it once so far, but it was even worth the price for one blissful bedtime routine. My kids have NEVER fallen asleep while we read to them, not a ONE. They usually fall asleep after a couple stories, another trip to the bathroom, a sip of water, etc etc etc. It can take a while! Last night all THREE kids fell asleep before I had finished half of the book. Amazing!

5 of 5 people found the following review helpful.
Prefer the Audiobook, but both formats work!
By ECB
We are "that" household that has problem sleepers. Our oldest is six and youngest is two. We co-slept with both and are now trying to transition our youngest to his own bed. Some nights, however, all four of us end up in the same bed fighting for space. Bedtime has always been a battle. It is has never been relaxing, no matter the bathing, book-reading, prayers, reassurances, or other techniques. We are tired, weary, cranky parents who needed a solution.

When I heard about this book, I bought it with low expectations; we tried so many things and nothing works. I read it to our six-year-old son; IT WORKED! He feel asleep peacefully halfway through the story! I tried again another night when he wouldn't settle down...it worked again! But, as others have noted, the book is long, has intentionally unusual sentence structure in places, and for the imaginative child, can prompt a lot of questions: "how does Roger know my name?" or "why do you keep saying down like that?" There is also a bit of straining to see pictures. The book worked after some re-direction but it wasn't as calm (for me) as I'd hoped.

For our two-year-old, the book version was an epic fail. I was literally reading in a calm soothing voice and yawning as he got bored and started jumping on the bed and doing somersaults.

So, I decided to try the audiobook version. Mostly because one night after reading several other books to our six-year-old I was that lazy. After a quick download we snuggled and relaxed and let someone else do the heavy lifting. There are two chapters to the audiobook, both just over 30 minutes. Chapter 1 has brief instructions and is read by a male voice. Chapter 2 is read by a female voice. Our son was asleep within 10 minutes. After a few nights, one of us would start the book and check on him; he has yet to make it to the 8-minute mark. Tonight, he swore to me he "just wasn't sleepy." Fast asleep in 8 minutes!

For our two-year-old, the audiobook has worked much better. There are no distracting pictures. It's the same voice every night. I turn the iPad over so there is no light. Tonight, I got both boys to go to sleep at the same time, yay!!

The thing I like most is the positive sleep messaging. Children are really empowered to learn relaxation and stress management skills in a way they can understand. Mama Rabbit suggests putting thoughts in a box at night for your brain to work on. The snail suggests slow movement and breathing. The owl leads them through relaxing each part of their bodies. The uncle does positive affirmations. I think it's a great tool.

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Wednesday, 27 February 2013

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Sales Rank: #5048919 in Books
Published on: 1977
Binding: Paperback

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Friday, 22 February 2013

[Q810.Ebook] PDF Ebook Legendary Locals of Bethlehem, by Karen M. Samuels

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Legendary Locals of Bethlehem, by Karen M. Samuels

PDF Ebook Legendary Locals of Bethlehem, by Karen M. Samuels

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Since its founding in 1741, many extraordinary people have called Bethlehem home. Teacher Polly Blum introduced needlework to her Moravian Seminary students in 1818 and soon received a request from the wife of Pres. John Adams for one of their pieces. In 1932, Sam Born established Just Born Candy Company, maker of the famous marshmallow Peeps. Dorothy Stephenson was the first female executive for Bethlehem Steel Corporation. Reggie Cora was the first Hispanic to serve as a county detective. Musicians, artists, and athletes have also contributed to the cultivation of this city. Gelsey Kirkland joined the New York City Ballet and became the dance partner of Mikhail Baryshnikov. Frank Mikisits hosted a Hungarian music radio show for 40 years, preserving the music of his childhood. John Spagnola played in 11 NFL seasons. Legendary Locals of Bethlehem chronicles more than 200 residents who through leadership and courage have made Bethlehem a wonderful place to live.

Sales Rank: #2793470 in Books
Brand: Brand: Arcadia Publishing
Published on: 2013-08-05
Released on: 2013-08-05
Original language: English
Number of items: 1
Dimensions: 9.25" h x .31" w x 6.50" l, .85 pounds
Binding: Paperback
128 pages

Features

Used Book in Good Condition

About the Author
Local historian and author Karen M. Samuels drew upon the extensive resources of the Moravian Archives of Bethlehem, Lehigh University, and the Bethlehem Area Public Library. Samuels is the coauthor of Lower Saucon Township and South Bethlehem in the Images of America series and Bethlehem in the Postcard History Series.

Most helpful customer reviews

0 of 0 people found the following review helpful.
A Fascinating History and Wonderful Bios and Portraits.
By Edward F. Mowry
This book by Karen Samuels is not one you would typically buy out of the blue, but I have a Westfield High School classmate, Pat McInerny Kesling, whose bio is on page 96, so I purchased "Legendary Locals of Bethlehem" to read about Pat.

I now understand why Pat is profiled and want to thank her for her altruism in this review. She has made a difference for those so unfortunate to have suffered domestic violence in their lives. Thank you, Pat.

I began to read the biographies and their accompanying paintings and/or photographs under the title, The Heroes of Education, and they were so interesting that I continued reading each bio under the succeeding chapters until I had finished all. I feel I now have a grasp on not only the history of Bethlehem, but Pennsylvania as well, and it is a history which mirrors so well the challenges of a constantly changing world in which we adapt or lose our way.

I recommend "Legendary Locals of Bethlehem" to anyone who has an avid interest in our country's history, and specifically Pennsylvania and Bethlehem.

Edward Mowry, Author of "So Close to Dying"
So Close to Dying

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Thursday, 21 February 2013

[J255.Ebook] Get Free Ebook Horizons K Phonics and Reading, by Horizons Kindergarten Phonics

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Horizons K Phonics and Reading, by Horizons Kindergarten Phonics

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This book contains the first set of worksheets the correlate with the Phonics and Reading Kindergarten Teacher's Guide Book 1. It begins with letter and sound recognition, before moving into teaching the alphabet and blends. 40 lessons on perforated pages with bright illustrations make for a very kindergarten-friendly workbook. 194 pages, softcover.

Sales Rank: #412673 in Books
Brand: Alpha Omega Publications
Published on: 2000-04
Original language: English
Number of items: 1
Dimensions: 10.50" h x 8.25" w x .50" l, 1.00 pounds
Binding: Paperback
194 pages

Features

Used Book in Good Condition

Most helpful customer reviews

1 of 1 people found the following review helpful.
Highly recommend--from a mom of 5 children
By proverbs31pursuits
I love this phonics book for my children. I love the flow and and it's not the least bit frustrating to my children. I highly recommend this one. I am a home school mom of 5 children, ages 17 down to 2. Phonics is the way to go!

1 of 1 people found the following review helpful.
Great!
By Heather
My 5 year-old has really enjoyed this book! We use it in our homeschool curriculum and have been very very pleased.

0 of 0 people found the following review helpful.
Five Stars
By james geiler
Great product

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